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The player from Australia encountered issues with his Neospin account after winning $18,000. The issue was resolved when the casino eventually processed the $6,000 withdrawal, but the account remained canceled due to the gambling addiction claim. The Complaints Team marked the complaint as resolved after confirming the player had received his winnings. At NeoSpin, we recognise the importance of our most loyal players, and we are committed to ensuring their continued enjoyment and engagement.
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